nurstar Privacy Policy — How Your Personal Data Is Handled in the Philippines

When you register an account on nurstar, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. When you make deposits or withdrawals, we also collect payment-related information such as your GCash number, bank account details, or other payment method identifiers used in the Philippines. We may collect additional documents such as a government-issued ID, proof of address, or selfie verification when required for identity checks under Philippine regulations. We also automatically collect technical data when you use our platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us detect fraud, prevent unauthorised access, and improve the overall performance of the nurstar platform for Filipino players. All information collected is stored securely and used only for the purposes described in this Privacy Policy.

nurstar uses the personal information we collect for a number of clearly defined purposes that are directly related to operating a legitimate online gaming platform for players in the Philippines. Your identity information is used to verify that you meet the minimum age requirement of 21 years and that you are physically located in the Philippines, as required by applicable regulations. Payment information is used solely to process your deposits and withdrawals accurately and securely, and to detect any suspicious or fraudulent financial activity on your account. Your contact details are used to send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new features on nurstar. Technical and behavioural data is used to monitor platform performance, investigate reported issues, and improve the user experience for all Filipino players. We may also use aggregated, anonymised data for internal analytics and business planning purposes, but this data cannot be used to identify any individual player. We do not use your personal information to make automated decisions that would have a significant legal or financial impact on you without human review.

nurstar does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every player in the Philippines. We may share your information with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services, but only to the extent necessary for them to perform their specific function. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of nurstar or its players. In the event that nurstar undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for purposes that are incompatible with those described here without first obtaining your explicit consent. If you have concerns about how your data is shared, please visit our FAQ page for more information.

Protecting the personal information of our players in the Philippines is a top operational priority at nurstar, and we implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. All data transmitted between your device and the nurstar platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Sensitive data stored on our servers is protected using encryption at rest, and access to personal data is strictly limited to authorised nurstar personnel who require it to perform their job functions. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, nurstar will notify you and the relevant Philippine data protection authorities in accordance with applicable legal requirements. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and never sharing your login credentials with anyone. If you suspect any unauthorised activity on your nurstar account, contact our support team immediately.

As a player based in the Philippines, you have a number of rights over the personal information that nurstar holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold about you, and we will provide you with a copy of that information within a reasonable timeframe upon receiving a valid request. You have the right to request the correction of any inaccurate or incomplete personal data, and we will update our records promptly upon verification. You may also request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected — subject to any legal obligations that require us to retain it. If you have opted in to receive marketing communications from nurstar, you can withdraw that consent at any time by updating your account preferences or contacting our support team. You have the right to object to certain types of data processing, including profiling for direct marketing purposes, and we will honour such objections without penalty. To exercise any of these rights, or if you have a complaint about how nurstar handles your personal data, please reach out to our support team or visit the FAQ page for guidance on the process.

nurstar retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Account registration data, identity verification documents, and transaction records are typically retained for a minimum of five years following account closure, as required by anti-money laundering and gaming regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods, generally between three and twelve months, depending on the nature of the data and the purpose for which it was collected. Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, nurstar will securely delete or anonymise your personal information so that it can no longer be linked to you. If you close your nurstar account, we will begin the data retention countdown from the date of closure, and you will be notified if any data is retained beyond that point for specific legal reasons. We periodically review our data retention practices to ensure they remain proportionate and compliant with evolving Philippine data protection requirements. If you have questions about how long specific types of data are retained, our support team can provide further clarification.

nurstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform, and we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is being handled. Your continued use of the nurstar platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request the closure of your account. Previous versions of this Privacy Policy are available upon request by contacting our support team. For any privacy-related questions or concerns, please visit the FAQ page or contact us directly at the email address provided in the footer of this page.